Refund Policy

Last Updated: January 1, 2024

1. Free Educational Content

All content on GiftLian.org is currently provided free of charge. Users have unlimited access to our gift card information, guides, and resources without any payment or subscription requirements.

Since we do not currently charge for any services, there are no refunds to process.

2. No Sale of Products

GiftLian.org does not:

• Sell gift cards or any physical products
• Process gift card transactions
• Act as an intermediary for gift card purchases
• Sell digital products or downloads
• Offer paid memberships or subscriptions

All gift card purchases are made directly with retailers or gift card issuers. We are not involved in these transactions and cannot process refunds for gift cards purchased from other companies.

3. Gift Card Refunds

If you need a refund for a gift card you purchased, you must contact the retailer or issuer directly. Each gift card company has its own refund and return policies. We provide educational information about these policies but cannot process refunds on behalf of retailers.

General Gift Card Refund Information:

• Most gift cards are non-refundable once purchased
• Some retailers may allow returns of unused gift cards within a specific timeframe
• Digital/e-gift cards are typically non-refundable
• Damaged or defective physical cards may be replaced by the issuer
• Fraudulent transactions may be eligible for refunds from the retailer

For specific refund information, always check with the gift card issuer or retailer directly.

4. Future Paid Services

Should we introduce paid services, premium content, or subscriptions in the future, this section outlines the refund policy that would apply:

4.1 Digital Products and Services

For any future digital products or paid content:

• Refund requests must be made within 14 days of purchase
• Refunds will be provided if the product is materially different from its description
• Refunds may be declined if the product has been substantially used or downloaded
• Technical issues that prevent access may qualify for refunds

4.2 Subscriptions

For any future subscription services:

• Monthly subscriptions may be cancelled at any time, with access continuing until the end of the current billing period
• Annual subscriptions may be eligible for pro-rated refunds if cancelled within 30 days
• No refunds for partial months or for subscriptions cancelled after 30 days
• Refunds will be processed to the original payment method

4.3 Refund Process

If we were to offer paid services, the refund process would be:

1. Contact us at [email protected] with your order number and reason for refund
2. Our team will review your request within 3 business days
3. If approved, refunds will be processed within 5-10 business days
4. Refunds will be issued to the original payment method used for purchase
5. You will receive email confirmation once the refund is processed

5. Circumstances Where Refunds Would Not Apply

If we offered paid services, refunds would not be available for:

• Services that have been substantially used beyond a trial period
• Custom services or content created specifically for you
• Services explicitly marked as non-refundable at time of purchase
• Violations of our Terms of Service
• Fraudulent or abusive refund requests

6. Chargebacks

If you dispute a charge with your credit card company or payment provider rather than contacting us first, we reserve the right to dispute the chargeback and may suspend or terminate your access to any paid services.

We strongly encourage you to contact us directly to resolve any billing issues before initiating a chargeback.

7. Currency and Payment Processing

Should we offer paid services in the future:

• Transactions would be processed in Canadian Dollars (CAD) or US Dollars (USD)
• Refunds would be issued in the original currency of payment
• Currency conversion fees charged by your bank are not refundable
• We cannot control exchange rate fluctuations between purchase and refund

8. Processing Time

If approved, refunds would typically appear:

• Credit cards: 5-10 business days
• Debit cards: 5-10 business days
• PayPal: 3-5 business days
• Other payment methods: As specified by the payment provider

Please note that actual processing times depend on your financial institution.

9. Taxes

If applicable taxes were charged on a purchase, those taxes would be refunded along with the purchase price (where permitted by law).

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date.

Your continued use of any paid services (if offered in the future) after changes are posted constitutes acceptance of the updated Refund Policy.

11. Questions and Concerns

If you have questions about this Refund Policy or need assistance with a refund-related matter, please contact us:

Email: [email protected]
Customer Service: [email protected]
Phone: +1 (416) 900-5678
Fax: +1 (416) 900-5679
Mail:
GiftLian Information Services Inc.
Customer Service Department
1200 Bay Street, Suite 800
Toronto, ON M5R 2A5
Canada

12. Dispute Resolution

If you are not satisfied with how we handle a refund request (should paid services be offered), you may:

• Contact our customer service team to escalate the issue
• File a complaint with the Better Business Bureau
• Contact relevant consumer protection authorities in your jurisdiction
• Seek resolution through applicable dispute resolution mechanisms

13. Governing Law

This Refund Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.